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Phone/Mitel Support

Phone/Mitel Support

Extension Updates

Your building may have staff changes that require updates to phone extensions. If a change is needed, please submit a support ticket: Incident IQ | Submit A Ticket

When submitting a ticket, include:

  • The old staff member’s name or name currently on display.

  • The current phone extension (e.g., Ext.3366).

  • The new staff member’s name (if applicable).

Providing this information will help us update the extension quickly.

Mitel Login issues

  • In order to login, staff members will need to provide a “username” (excluding “@hse.k12.in.us”).

  • The password is set by the user, upon original login.

  • Server = 10.200.200.203.

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“Mitel Connect” accounts are created by Technology. If an account is needed, or password needs to be changed, please submit a ticket. “Mitel Connect” allows staff members to use an interface on their desktop and is not required to utilize physical phones.

Workgroup Disappeared

  • If you normally have access to “Workgroups” and suddenly no longer have access to the group, please “Log Out” and sign back in to Mitel Connect.

Unable to hear Voicemail

  • If unable to listen to voicemail on your desktop or physical phone, please adjust sound output settings on your computer.

If further support is still needed, please submit a ticket.