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\uD83D\uDCD8 The internet doesn’t work. What do I do next?
Please start by informing your building tech. This person is best equipped to diagnose the problem and collect relevant information. In addition, they are aware of the correct steps to take next and who else may need to be notified. If you would like, you may try testing multiple websites and/or run a speed test to determine the scope of the problem.
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Note that it is common for certain websites and resources to experience outages or disruptions, while not necessarily all district internet connectivity is lost. It is helpful to report these to your building tech, but it may be possible for you to continue with other internet-related activity while your building tech looks into the situation. Your building tech can help isolate whether or not the connectivity problem is widespread or narrow in scope. |
\uD83D\uDCD8 Who do I go to for technology help?
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\uD83D\uDCD8 I’m can’t log in to my HSE email account. What do I do?
In this scenario, there may be several factors involved. It may be that your account is locked or disabled, that there is a configuration problem with your email access, or even a simple error in typing or login process. To verify this, please visit www.office.com/login to begin. Here, you will always type your entire HSE email address, not simply the first part. If you have verified that you are accessing your account from that website, have double-checked entry of your password, and still are unable to login, please consult your building tech to obtain support resetting your password.
If logging in to the website above works, but you cannot access your email through a different method, the problem likely lies with the configuration of that method (i.e. the Outlook desktop app is experiencing an error). Your building tech can also help troubleshoot issues regarding Outlook desktop app configuration.
\uD83D\uDCD8 How do I print in an HSE school building?
Printing within HSE buildings can be done by staff using district-issued computers, and students logged into building desktop computers (e.g. computer labs). For staff using their own computers, printers will need to be added in software to be able to use them for printing. Please visit the following article for further assistance.
\uD83D\uDCD8 Why can’t I install a program on my HSE-issued computer?
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Please begin by contacting your building tech. They will evaluate any damage, explain our repair procedures and fees, and go over timelines for repairs and the possibility of loaner devices.
\uD83D\uDCD8 What if I need to access my HSE account while traveling?
All HSE resources will work as expected within the United States. For staff or students traveling internationally, please fill out the following brief form to request access internationally. You will need to know the desired dates of travel to be able to make a request.
\uD83D\uDCD8 How do I get a student teacher/intern/non-HSE employee an email account and/or access to the internet?
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The HSE-GUEST Wi-Fi network can be used for visitors to our schools to access the internet on a brief, temporary basis for one day at a time. This process is explained here. |
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\uD83D\uDCCB Related articles
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