This article gives answers to commonly asked technology questions.
\uD83D\uDCD8 The internet doesn’t work. What do I do next?
\uD83D\uDCD8 Who do I go to for technology help?
The first step in technology troubleshooting in HSE Schools is to search this knowledge base. It contains resources to help staff solve many technology problems on their own, including adding printers, connecting to Wi-Fi, etc.
Beyond this, the first person to contact for technology assistance is your building tech. All HSE schools have a building tech onsite during the school year. This building tech can assist in troubleshooting most technology problems and can direct all other requests through the appropriate channels in the district to find resolutions. They are the best resource for your specific building, since they are familiar with building-specific technology and
\uD83D\uDCD8 I’m can’t log in to my HSE email account. What do I do?
In this scenario, first
\uD83D\uDCD8 How do I print in an HSE school building?
\uD83D\uDCD8 Why can’t I install a program on my HSE-issued computer?
Staff are not permitted to install software through traditional means on any HSE-issued computer. All HSE-issued devices come preinstalled with an app called ‘Software Center,’ which allows you access to additional software preapproved by the district. For more information on installing software for Macs, click here. For more information on installing software for PCs, click here.
\uD83D\uDCD8 Word/Excel/PowerPoint/Outlook are telling me that I do not have a license. What should I do?
All certified staff and most office staff should have the appropriate Microsoft license to use these apps normally on any type of device. If this describes your position and you are unable to use these apps, pleaes contact your building tech who can investigate if there is a licensing error.
IAs and non-HSE employed staff working in our buildings do not receive the appropriate license to use these Microsoft apps on all devices. People in those positions may use all Microsoft software online (in a web browser), through Microsoft 365.
\uD83D\uDCD8 Why can’t I mirror content from my computer in my classroom?
All HSE classrooms have Apple TVs for mirroring content wirelessly from Apple devices. If mirroring is not working using this method, try cycling the Wi-Fi of your Apple device off and then on again. If that does not help, restarting your device may help reset the connection. If these steps still do not solve the problem, you may restart your Apple TV if you are comfortable doing so, or contact your building tech for help.
\uD83D\uDCD8 What happens if I broke my HSE-issued staff device (laptop or iPad)?
Please begin by contacting your building tech. They will evaluate any damage, explain our repair procedures and fees, and go over timelines for repairs and the possibility of loaner devices.
\uD83D\uDCD8 How do I get a student teacher/intern/non-HSE employee an email account and/or access to the internet?
All staff members employed by HSE Schools will be issued an account that allows email access and access to Wi-Fi. For student teachers and other interns, please use the following form to request temporary accounts that allow for email and Wi-Fi access:
Request for Non-HSE Employee Network Account & Email Access (office.com)
For any other role that may need access to HSE email and/or internet, please contact your building tech, who will work with administration to determine whether this will be possible.
The HSE-GUEST Wi-Fi network can be used for visitors to our schools to access the internet on a brief, temporary basis for one day at a time. This process is explained here.
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