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This is a quick guide for creating and submitting a new ticket in incidentIQ Ticketing. It includes screenshots specific to HSE’s configuration.

Content expert: Technolgy Manager, Lead Techs

About

incidentIQ Ticketing is the ticketing system for HSE Technology. If you have any technology troubles or requests, please log a ticket here.

Procedure

  • If prompted, choose Microsoft Azure to log in.

1AzureScreen.png

  • Enter HSE credentials (email and password) if prompted.

 

2SignInScreen.png

3PasswordScreen.png

  • You will land on your Dashboard. Here you will see your assigned assets (iPad, Macbook, Windows laptop, etc.) and any open tickets. You can start a new ticket by clicking the blue “+ New Ticket” button on the left.

 

4DashboardScreen.png

  • On the next screen, pick a ticket topic. 

6TicketSubjectScreen2.jpg

  • Then choose a device.

    • Select any of your devices under “My Favorites/Assets:” or type the barcode number of a student device in the search field.

7AssetSelectionScreen.png

  • Finish by filling out the description of the problem and entering any other helpful information in the available fields. Don’t forget to click "Submit Ticket” at the bottom. 

8FinalTicketScreen.png

Addtional helpful information

incidentIQ new ticket guide: Submitting a Ticket | Community

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