Using encrypted email

This article explains how encrypted email works for both the HSE sender and recipient using HSE’s email systems.

Note: this article is intended for sending encrypted emails to addresses outside of our organization. There is no security need for sending encrypted email within our organization.

Instructions for HSE staff (sender)

Note: you must use the desktop client for Outlook when sending encrypted emails. Outlook for the Web is not compatible with sending encrypted emails.

When composing a message, select the ‘options’ tab at the top of the composition window, and then click the Encrypt button dropdown and choose Encrypt-Only.
Compose and send the message as you normally would otherwise.

Instructions for recipient

The recipient will receive an email from the HSE Schools sender, stating that the sender has ‘sent you an email containing sensitive information via the HSE secure message portal.’
In this email, there will be one large button labeled ‘Read Secure Message.’ The recipient will click this button.
They will be presented with a website stating the email address of the HSE Schools sender, stating that the HSE Schools staff member has sent the recipient a protected message, and asking the recipient to sign in.
The recipient chooses the option to ‘Sign in with a One-time passcode.’ This will send another email to them, containing the above-mentioned code.
After entering this code, the recipient is presented with the original message.
The option to reply is indicated with a ‘back’ arrow at the top-right of the window.